Your Attractive Heading
Practical Processes
Helping People. Helping Business.
The only way to do great work is to love what you do
STEVE JOBS
01
Services
Quality
Systems
That meet ISO & Best Practices
ISO 9001 – Quality Management Systems, Training, Auditing, Best Practices for Strategy, New Product Development & Lean Manufacturing.
Training Delivery
That is meaningful & memorable
Using Best Practices to Design and Deliver (including E-learning) training that is Meaningful, Engaging and Motivational. Online / Face to Face / Hybrid.
Process
Digitization
Technology that meets goals & is a joy to use
Identifying and implementing cheap but effective IT systems to automate processes – for example, Power Apps. & Power Automate and Power BI for Business Intelligence.
02
Why Me
Value Proposition
Results-Oriented Solutions
No Excessive Documentation
I aim for just enough documentation to implement best practices to achieve goals and rely on visual tools like flowcharts and diagrams.
Results-Oriented Training
No Boring Training
I use learning and development frameworks to design & deliver training that is engaging & effective.
Gain Digital Advantage
No Tech. for Tech’s Sake
I identify and implement software that is both cheap, effective and is a joy to use.
03
Who Am I
I am the face behind Practical Processes and have worked as a Business Systems Manager, Trainer, Software Project Manager and ISO 9001 Consultant for 25+ years.
– Hansel Serrao.
I enjoy working with people and technology to continually improve systems
My experience has been primarily in developing, training & improving business processes, software applications and quality management systems and project managing software improvement projects.
Competency and Skills
✔ Leadership – Led teams across the business systems and technology domains.
✔ Instructional Design & Training – training that is meaningful & memorable.
✔ Strategy Management – application of strategy creation and execution tools.
✔ Quality, Safety & Environment Management Systems – ISO9001, TS16949, AS4801, ISO14001.
✔ Business Intelligence – Power BI dashboard solutions & identification of effective KPIs.
✔ Power Apps and Power Automate – to automate workflows cheaply and effectively.
✔ Project Management – for software projects using scrum / agile.
✔ Business Analysis & Testing – for software projects.
✔ Business Process Improvement & Lean – application of lean methodologies.
Read more about me on LinkedIn
04
Companies
I’ve Served
Either as an Employee or as a Contractor / Consultant (directly or via. another Consultancy)
