Your Attractive Heading
Practical Processes
Helping People. Helping Business.
The only way to do great work is to love what you do
STEVE JOBS
01
Services
Business
Systems
ISO, Best Practices & Regulations
ISO 9001, 14001, 45001, 50001, 10377, 10393, GPSR, GDPR, Process Mapping, Training, Auditing, Best Practices for Strategy, Innovation, New Product Development & Lean Manufacturing.
Training Delivery
Meaningful & memorable
Using Best Practices to Design and Deliver (including E-learning) training that is Meaningful, Engaging and Motivational. Online / Face to Face / Hybrid.
Process
Digitization
Technology that meets goals & is a joy to use
Identifying and implementing cheap but effective IT systems to automate processes – for example, Power Apps, Power Automate, SharePoint and Power BI.
02
Why Me
Value Proposition
Results-Oriented Solutions
No Excessive Documentation
I aim for just enough documentation to implement ISO standards, regulations (GPSR, GDPR) & best practices and rely on visual tools like flowcharts, BPMN and diagrams.
Results-Oriented Training
No Boring Training
I use learning and development frameworks to design & deliver training that is engaging & effective.
Gain Digital Advantage
No Tech. for Tech’s Sake
I identify and implement software that is both cheap, effective and is a joy to use.
03
Who Am I
I am the face behind Practical Processes and have worked as a Business Systems Manager, Trainer, Software Project Manager and ISO Consultant for 20+ years.
– Hansel Serrao.
I enjoy working with people and technology to continually improve systems
My experience has been primarily in developing, training & improving business processes, management systems, software applications and project managing software improvement projects.
Competency and Skills
✔ Leadership – Led teams (from 2 to 15 members) in management & executive roles across the business systems and technology domains.
✔ Business Processes & IT Systems – ISO 9001, TS 16949, ISO 45001, ISO 14001, ISO 10377, ISO 10393, GPSR, GDPR – business process documentation (mapping with flowcharts, swimlanes, BPMN), process improvement, training & internal auditing.
✔ Working knowledge of ISO 50001 and ISO 31000.
✔ Identification and delivery of digital tools to support processes.
✔ Instructional Design & Training – development & delivery of training (including e-learning) that is meaningful & memorable.
✔ Project Management – for Software projects, using scrum / agile and including related business analysis & testing.
✔ SharePoint, Power Apps and Power Automate – development of cost-effective solutions.
✔ Business Intelligence – identification of effective KPIs and development of management dashboards on the Power BI platform.
✔ Strategy & Innovation Management – application of strategy creation and execution tools, idea management & innovation frameworks.
✔ Product & Process Management – application of lean methodologies and good engineering frameworks for product and process design and development.
Read more about me on LinkedIn
04
Companies
I’ve Served
Either as an Employee or as a Contractor / Consultant (directly or via. another Consultancy)
