Your Attractive Heading

Practical Processes

Helping People. Helping Business.

The only way to do great work is to love what you do

STEVE JOBS

01

Services

Service Offerings

Business Process & System Rollouts – planning, execution and change management of complex organisational-wide business processes and supporting IT applications.
Change Management – Stakeholder identification & impact assessment, perception assessment and analysis, communication plan development, implementation, management of resistance & ongoing monitoring and plan updates.
Training – Learner needs assessment, design and delivery of training, including e-learning, that is engaging and memorable.
Business Process Management – mapping, documentation, training, change implementation, audits and improvements based on ISO standards and Best Practices. Specifically:
- ISO 9001, ISO14001, ISO45001
- BPMN 2.0
- Best practice ‘lean’ operations, service design, engineering systems & new product development
- Product safety systems – GPSR (General Product Safety Regulations) for the European Union
Project Management – implementation of project frameworks (waterfall & agile) and risk management (in line with the risk standard ISO31000).
Strategy, Lean & Innovation Management – application of strategy creation and execution tools (business model canvas, balanced scorecards, strategy maps), lean operational design and innovation frameworks.
Data Management – robust data management and business intelligence (using the Power BI platform).
Digital Tools & Applications Management – Identification and delivery of digital tools & applications to support business processes.
SharePoint, Power Apps and Power Automate – development of cost-effective business process solutions on the Microsoft 365 platform.

02

Why Me

Value Proposition

Results-Oriented Solutions

No Excessive Documentation

I aim for just enough documentation to implement ISO standards, regulations (GPSR, GDPR) & best practices and rely heavily on visual tools like flowcharts, BPMN and diagrams, to simplify understanding.

Effective Change Management + Training

No ‘Un-Sticky’ Change & No Boring Training

For all projects (business process & IT systems related), I use a change management framework, to ensure stakeholders buy-in to the change and the change ‘sticks’. And ensure that stakeholders are supported with training that is meaningful, memorable and effective.